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F.A.Q.

01.

General

WHAT DOES FLEXCAVO OFFER?

Flexcavo helps you to optimize the use of your construction machinery. Rent the machines you need for your construction site quickly, easily and uncomplicated with our solution. We offer you a wide portfolio and show you the availabilities and prices in real time. We take care of the entire rental process, so you can concentrate fully on your core tasks.

However, we are more than a traditional rental company. We also help you optimize the use of your construction machinery through our FlexcavoOS software. FlexcavoOS is our cloud-based solution to efficiently manage your entire construction equipment fleet. Contact us anytime for more information.

How much DOES FLEXCAVO COST?

We do not charge any hidden costs! With Flexcavo you only have to pay the rental costs and incidental rental costs. We transparently show you the prices for all costs incurred, such as rent, insurance or transport of the construction machines during the order, so that you can directly view and plan the costs.

WHICH DEVICES DOES FLEXCAVO SUPPORT?

Our service is supported via the internet browser for desktop computers, laptops, tablets and smartphones.

 

WHERE CAN I SUBMIT FURTHER QUESTIONS OR COMPLAINTS?

You can contact our customer service at any time by phone (+49 8031 8873504) or by e-mail. We will be happy to answer your questions and take care of a solution as quickly as possible.

HOW CAN I WORK AT FLEXCAVO?

We are very pleased that you are interested in working with us! You can always find our culture and career opportunities on our about us page.

HOW DOES FLEXCAVO TREAT MY DATA?

Data protection is a top priority at Flexcavo. We treat your data with the utmost care and use the latest technology to protect your data. All data generated in the rental process is used only by the Flexcavo company and not beyond. For more information, please see our privacy policy or contact us.

 



02.

SOFTWARE

Which devices does Flexcavo support?

Our service is supported via the internet browser for desktop computers, laptops, tablets and smartphones.

Do I have to actively save my changes?

If you change data via the edit mode, you must confirm this. Please use the checkmark or the cross for this if you do not want to save the change.


If you forget to save actively, the following pop-up box will appear.

What if I can't find a (new) model in the system?

If you can't find the right model, please contact us. The best way to do this is to use the integrated chat. You can find it in the lower left corner of the FlexcavoOS user interface. Our support team will add the model to the system as soon as possible.

What can I do if Full-Service contacts are not defined?

If you cannot find the right full-service contact, please contact us. The best way to do this is to use the integrated chat. You can find it in the lower left corner of the FlexcavoOS user interface. Our support team will add a new contact to the system as soon as possible.

How can I add a new machine to the fleet?

In the fleet overview, all machines are displayed with the corresponding details. You can expand your fleet as you wish via the following steps.

1. please select the field "fleet" in the navigation area so that the fleet overview opens.

2. click on the orange button "Add new machine" to add another machine to your fleet.

The "Create new machine" window then opens.

3.Select the category and the product to which the new machine belongs. Select the category and the product to which the new machine belongs. The easiest way to do this is to enter the product name or a keyword in the search field. Select the category with one click. You will then be shown details of the machine, press "Create machine" again to confirm this.

4. you will now be shown the machine map. Click on the pencil to enter the editing mode of the corresponding tabs such as "Master data". You can now fill the construction machine with the corresponding data. Some fields, e.g. equipment type, are already filled in by your selection of the category and the exact product.

What can I do if the seller is not defined?

If you can't find the right seller, please contact us. The best way to do this is to use the integrated chat. You can find it in the lower left corner of the user interface. Our support team will add a new seller to the system according to your specifications as soon as possible.

How do I find the right category?

When you create a new machine, enter the product name or a keyword in the search field. The categories will then be suggested to you. Please check the manufacturer name to find the right category.

If you do not find the right model, please contact us. The best way to do this is to use the integrated chat. You can find it in the lower left corner of the FlexcavoOS user interface. Our support team will help you to find the right model in the system.

Can I customize the user interface of the fleet overview?

You can arrange the columns in the fleet overview according to your needs. To do so, simply click on the corresponding heading in the first row. By dragging and dropping, you can change the order.
You can also sort the machines according to the different areas. To do this, press the corresponding field according to whose content you want to filter. The arrow that appears shows you whether filtering is done by ascending or descending order.

How can I access FlexcavoOS?

Please log in to FlexcavoOS via your web browser. To do this, use the following link: app.flexcavo.com.
The login page will now open:

1. Now enter your access data here.
2. the field "Login" will be highlighted in orange and with one click you will be redirected to FlexcavoOS.
3. if you do not have any access data yet, please contact us directly via chat.

My login data is incorrect

Please contact our support team. The best way to do this is to use the integrated chat. You can find it in the lower left corner of the user interface. Our support team will contact you as soon as possible. Alternatively you can send us an e-mail.

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